Privacy Policy

The College Practice – Rush Green Medical Centre respects your privacy and is committed to protecting your personal information.

This privacy policy explains how information may be collected and used when you visit and interact with our website.

Who we are

This website is operated on behalf of The College Practice – Rush Green Medical Centre.

Our website address is: https://collegepractice.co.uk

Information we collect through this website

Depending on the services you use, you may choose to provide information through forms on this website.

This may include:

• your name
• your email address
• your telephone number
• your address
• your date of birth where required
• information you submit through feedback forms
• other information you voluntarily provide through an online form

How we use your information

Information submitted through this website may be used to:

• respond to your enquiry or request
• process changes to information you have asked us to update
• review patient feedback
• improve our website and services
• maintain the security and proper operation of our website

Cookies

Cookies are small files placed on your device when you visit a website. Some cookies may be necessary for this website to function correctly.

The website may also use cookies provided by third-party services where those services are included on a page.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect how some parts of the website work.

Website security and technical information

When you visit the website, certain technical information may be recorded automatically for security, maintenance and diagnostic purposes. This can include information such as your IP address, browser type, device information and the date and time of your visit.

Embedded content and external websites

Pages on this website may contain content or services provided by other organisations, such as maps, videos, NHS services or online consultation systems.

When you use embedded or external services, the organisation providing that service may collect information about your visit and may use its own cookies. Their use of your information is governed by their own privacy policies.

Who we share your information with

We do not sell your personal information.

Information may be shared with organisations that provide services to us where this is necessary to operate the website or provide the service you have requested.

We may also disclose information where we are required to do so by law, or where there is another lawful reason for doing so.

How long we keep your information

We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as we are required to retain it by law or applicable NHS records-management requirements.

How we protect your information

We take appropriate measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Access to information submitted through this website should be limited to authorised individuals who need it for their work.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• ask for access to personal information held about you
• ask for inaccurate information to be corrected
• ask for information to be erased in certain circumstances
• ask us to restrict how your information is used in certain circumstances
• object to certain uses of your personal information

Some of these rights are subject to legal exemptions and may not apply in every situation.

Contact us about your information

If you have a question about how your information is used or would like to exercise your data protection rights, please contact:

The College Practice – Rush Green Medical Centre

Please use the practice contact details provided on this website.

Complaints about how your information is used

If you have concerns about how we use your personal information, please contact the practice first so that we have an opportunity to investigate your concerns.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK's independent data protection regulator.

Make a complaint to the Information Commissioner's Office

Changes to this privacy policy

We may update this privacy policy when our website, services or legal obligations change. We recommend reviewing this page periodically for the latest information.